I’m a customer, and I go to this location frequently. I overheard the store manager raising his voice at an employee. I could not make out his name tag, as he was moving but it started with a J. I understand treating us ( the customers good ) but you need to have respect for your workers. I took my business elsewhere to the local Walmart.
Katie Sullivan
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March 03, 2026
Selling old ranch with your veggie trays is inappropriate at best, also while there the managers are talking about training their new secret shoppers, isn’t the idea to be secret? I used to love Ridley’s but the ranch thing really PMO.. and there’s no cucumbers in my vegetable tray
Stormie Brindle
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May 15, 2026
Very disappointing experience at Ridley’s today.
I usually choose this store because it’s closer to my house, and I’ve had good experiences before, but today was frustrating. I’m a mom of two — a 7-year-old with autism and ADHD, and an 11-month-old baby. While checking out, I unloaded everything except a few diet drinks on the bottom of the cart that I couldn’t reach or maneuver to scan.
I asked the cashier, an older woman with glasses, if she could please scan them for me. She said, “I’ll have you do it.” I asked again because I was clearly struggling while also trying to keep my daughter from running off and watching my baby, but she still refused to help.
It would have taken her two seconds to scan the drinks, and she had more space to do it than I did. She didn’t appear injured or unable to help — she simply chose not to.
It came across as rude, inconsiderate, and honestly really disappointing. I’ve had better customer service at Walmart than I did here today. Needless to say, I won’t be coming back.
Peggy J (SC senorita)
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May 15, 2025
While commuting through Utah via our RV, we often make a stop at Ridley's Family Markets and adjoining ACE Hardware. Every time I've visited their stores, I'm never disappointed.
The ACE Hardware is amongst the best ACE Hardware stores I've ever visited with an extensive selection and the friendliest staff to assist you with whatever you may need.
Ridley's Family Markets have a fabulous produce department and extensive grocery selection. What makes Ridley's even more wonderful is their kind, and welcoming staff. Whether I've asked for help in the produce department, the deli, the floral department, and the cashiers... all have been welcoming, helpful and friendly. If I lived in Eagle Mountain this would be my market of choice.
Tyler Burr
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May 09, 2026
I accidentally cut my wrist on some glass — completely my fault. The staff were incredibly helpful, got me patched up right away, and even replaced the items in the bag that may have been contaminated without me even asking. They handled everything proactively, and I really appreciated the care and kindness.
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4045 Pony Express Parkway, Eagle Mountain, UT 84005, USA
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I’m a customer, and I go to this location frequently. I overheard the store manager raising his voice at an employee. I could not make out his name tag, as he was moving but it started with a J. I understand treating us ( the customers good ) but you need to have respect for your workers. I took my business elsewhere to the local Walmart.
Selling old ranch with your veggie trays is inappropriate at best, also while there the managers are talking about training their new secret shoppers, isn’t the idea to be secret? I used to love Ridley’s but the ranch thing really PMO.. and there’s no cucumbers in my vegetable tray
Very disappointing experience at Ridley’s today. I usually choose this store because it’s closer to my house, and I’ve had good experiences before, but today was frustrating. I’m a mom of two — a 7-year-old with autism and ADHD, and an 11-month-old baby. While checking out, I unloaded everything except a few diet drinks on the bottom of the cart that I couldn’t reach or maneuver to scan. I asked the cashier, an older woman with glasses, if she could please scan them for me. She said, “I’ll have you do it.” I asked again because I was clearly struggling while also trying to keep my daughter from running off and watching my baby, but she still refused to help. It would have taken her two seconds to scan the drinks, and she had more space to do it than I did. She didn’t appear injured or unable to help — she simply chose not to. It came across as rude, inconsiderate, and honestly really disappointing. I’ve had better customer service at Walmart than I did here today. Needless to say, I won’t be coming back.
While commuting through Utah via our RV, we often make a stop at Ridley's Family Markets and adjoining ACE Hardware. Every time I've visited their stores, I'm never disappointed. The ACE Hardware is amongst the best ACE Hardware stores I've ever visited with an extensive selection and the friendliest staff to assist you with whatever you may need. Ridley's Family Markets have a fabulous produce department and extensive grocery selection. What makes Ridley's even more wonderful is their kind, and welcoming staff. Whether I've asked for help in the produce department, the deli, the floral department, and the cashiers... all have been welcoming, helpful and friendly. If I lived in Eagle Mountain this would be my market of choice.
I accidentally cut my wrist on some glass — completely my fault. The staff were incredibly helpful, got me patched up right away, and even replaced the items in the bag that may have been contaminated without me even asking. They handled everything proactively, and I really appreciated the care and kindness.