Selling old ranch with your veggie trays is inappropriate at best, also while there the managers are talking about training their new secret shoppers, isn’t the idea to be secret? I used to love Ridley’s but the ranch thing really PMO.. and there’s no cucumbers in my vegetable tray
Stacey Turner
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February 11, 2026
The bakery makes the best cookies for kid’s classroom parties. They can be ordered with fresh Buttercream frosting that has a hint of almond flavoring (my favorite) and sprinkles. Their recipe makes them taste better than homemade. Several shapes to choose from. I do hearts for Valentines and they come in packages of 12. Thank you!
Amy Herron
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February 21, 2026
The Floral general manager was amazing!!! Did an excellent job on a rush order after already being worked to the bone. Shocking how they don't have their own space in the store 10/10 would highly recommend for valentines and highschool dances
Peggy J (SC senorita)
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May 15, 2025
While commuting through Utah via our RV, we often make a stop at Ridley's Family Markets and adjoining ACE Hardware. Every time I've visited their stores, I'm never disappointed.
The ACE Hardware is amongst the best ACE Hardware stores I've ever visited with an extensive selection and the friendliest staff to assist you with whatever you may need.
Ridley's Family Markets have a fabulous produce department and extensive grocery selection. What makes Ridley's even more wonderful is their kind, and welcoming staff. Whether I've asked for help in the produce department, the deli, the floral department, and the cashiers... all have been welcoming, helpful and friendly. If I lived in Eagle Mountain this would be my market of choice.
Ron Stone
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February 06, 2026
Trying to use the Pharmacy at Ridley's Family Market (Eagle Mountain) UT has been the most frustrating and bewildering experience I've ever had with any kind of "customer service" oriented business. The manager Luana has no manners and comes off immediately as being angry that you are disturbing her to do business there. Then if they decide they don't like you, it gets bizarre. The manager makes judgments about your medical condition and publicizes it to other employees. She tried to get "in between" me and my doctor as if she knew what was up. DON"T GO HERE if you can help it. Such ugly and unprofessional service should not be rewarded. I reported it to the store manager Nick Hoover who seemed very concerned and said he would call me back. When I didn't hear back from him, I called and he simply hung up the phone (the guy who runs the store simply hung up. He must set the tone for the store). Seems the Pharmacy manager had a story all outlined for this situation and the store manager seemed to buy into it. Nothing but games and intrigue going on it seems. Very unprofessional. The shame is that a number of the employees in the pharmacy, are friendly and helpful, but I hear they for the most part, hate working for her.
This is a bit of a rant, but this experience kind of culminated today and was so strange and unsettling, I had to say something.
FOLLOW UP: - After writing a "concerned" response, Ridley's never bothered reaching out to me from the executive team. I suspect they just respond to the review for the sake of those reading it without any intention of ever actually making contact. Unfortunately, Ridley's has demonstrated over and over again from my experience that they don't really care about the customer (pretty unbelievable the store manager just hung up on me). Normally, I would champion local businesses, but in this case, I can't do that. Shop somewhere else where they care.
FINAL FOLLOW UP: - We no longer do any business with Ridley's and it's true they won't miss us one bit, this is a major part of what is wrong with this store.
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4045 Pony Express Parkway, Eagle Mountain, UT 84005, USA
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Selling old ranch with your veggie trays is inappropriate at best, also while there the managers are talking about training their new secret shoppers, isn’t the idea to be secret? I used to love Ridley’s but the ranch thing really PMO.. and there’s no cucumbers in my vegetable tray
The bakery makes the best cookies for kid’s classroom parties. They can be ordered with fresh Buttercream frosting that has a hint of almond flavoring (my favorite) and sprinkles. Their recipe makes them taste better than homemade. Several shapes to choose from. I do hearts for Valentines and they come in packages of 12. Thank you!
The Floral general manager was amazing!!! Did an excellent job on a rush order after already being worked to the bone. Shocking how they don't have their own space in the store 10/10 would highly recommend for valentines and highschool dances
While commuting through Utah via our RV, we often make a stop at Ridley's Family Markets and adjoining ACE Hardware. Every time I've visited their stores, I'm never disappointed. The ACE Hardware is amongst the best ACE Hardware stores I've ever visited with an extensive selection and the friendliest staff to assist you with whatever you may need. Ridley's Family Markets have a fabulous produce department and extensive grocery selection. What makes Ridley's even more wonderful is their kind, and welcoming staff. Whether I've asked for help in the produce department, the deli, the floral department, and the cashiers... all have been welcoming, helpful and friendly. If I lived in Eagle Mountain this would be my market of choice.
Trying to use the Pharmacy at Ridley's Family Market (Eagle Mountain) UT has been the most frustrating and bewildering experience I've ever had with any kind of "customer service" oriented business. The manager Luana has no manners and comes off immediately as being angry that you are disturbing her to do business there. Then if they decide they don't like you, it gets bizarre. The manager makes judgments about your medical condition and publicizes it to other employees. She tried to get "in between" me and my doctor as if she knew what was up. DON"T GO HERE if you can help it. Such ugly and unprofessional service should not be rewarded. I reported it to the store manager Nick Hoover who seemed very concerned and said he would call me back. When I didn't hear back from him, I called and he simply hung up the phone (the guy who runs the store simply hung up. He must set the tone for the store). Seems the Pharmacy manager had a story all outlined for this situation and the store manager seemed to buy into it. Nothing but games and intrigue going on it seems. Very unprofessional. The shame is that a number of the employees in the pharmacy, are friendly and helpful, but I hear they for the most part, hate working for her. This is a bit of a rant, but this experience kind of culminated today and was so strange and unsettling, I had to say something. FOLLOW UP: - After writing a "concerned" response, Ridley's never bothered reaching out to me from the executive team. I suspect they just respond to the review for the sake of those reading it without any intention of ever actually making contact. Unfortunately, Ridley's has demonstrated over and over again from my experience that they don't really care about the customer (pretty unbelievable the store manager just hung up on me). Normally, I would champion local businesses, but in this case, I can't do that. Shop somewhere else where they care. FINAL FOLLOW UP: - We no longer do any business with Ridley's and it's true they won't miss us one bit, this is a major part of what is wrong with this store.