I have been attempting to contact my agent for the past 2 months but have been consistently redirected to voicemail. It has been very frustrating as I have been unable to reach them or receive any assistance.
Jared
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October 15, 2024
I've been a customer for a few years. I've been trying to contact them for three weeks, but no one ever answers the call and when I leave a voicemail, no one ever calls back. It seems like they may have been acquired by Acrisure, but whatever changes are being made, they're alienating customers.
Rhett Olsen
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December 27, 2023
If you’re looking for an insurance company to make things easier for you, JRI is not the place. 3 separate times I asked them to remove a vehicle or cancel a policy and they say they will. They send you a cancellation signature document and then they don’t actually cancel it. I don’t have time to babysit my insurance broker and so after a few months I realize I’m still being billed and then I have to spend more time sending a bill of sale or declaration from my new insurance. They are great at adding vehicles to your policy and signing you up, but they can’t be bothered to do the bare minimum of what is expected from a broker. I’m with a new broker now and do not have any of the issues that I dealt with through JRI the last couple years.
Steven Spencer
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February 15, 2024
If you would have asked me 2 years ago for a good insurance agency, I would have recommended JRI immediately; but that was two years ago. Two years ago I was paying around $230 per month for insurance on 3 cars/drivers. This month the total was $716, which is over a 300% increase!!!!! We did add one driver, but have had no accidents and only one ticket that I know of.
Yes, I understand inflation very well, and a little is expected, though still unwelcome. For a notoriously greedy industry like insurance, however, to triple their rates in the space of 2 years is not inflation; that is 100% greed.
Oh, and I canceled my insurance through them last month and was assured by Jaxon that my bank account was no longer associated with the account. Somehow, despite Jaxon's guarantees and reassurance, I have been charged for both January & February. So I emailed him, calling the mistake to his attention, but did he respond? Nope!
Spencer Livingston
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January 03, 2024
Jaxon was very professional and easy to work with. He was able to answer all my questions and lower my rate significantly. It was a great experience all around and I would highly recommend anyone to work with Jaxon for their insurance needs!
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I have been attempting to contact my agent for the past 2 months but have been consistently redirected to voicemail. It has been very frustrating as I have been unable to reach them or receive any assistance.
I've been a customer for a few years. I've been trying to contact them for three weeks, but no one ever answers the call and when I leave a voicemail, no one ever calls back. It seems like they may have been acquired by Acrisure, but whatever changes are being made, they're alienating customers.
If you’re looking for an insurance company to make things easier for you, JRI is not the place. 3 separate times I asked them to remove a vehicle or cancel a policy and they say they will. They send you a cancellation signature document and then they don’t actually cancel it. I don’t have time to babysit my insurance broker and so after a few months I realize I’m still being billed and then I have to spend more time sending a bill of sale or declaration from my new insurance. They are great at adding vehicles to your policy and signing you up, but they can’t be bothered to do the bare minimum of what is expected from a broker. I’m with a new broker now and do not have any of the issues that I dealt with through JRI the last couple years.
If you would have asked me 2 years ago for a good insurance agency, I would have recommended JRI immediately; but that was two years ago. Two years ago I was paying around $230 per month for insurance on 3 cars/drivers. This month the total was $716, which is over a 300% increase!!!!! We did add one driver, but have had no accidents and only one ticket that I know of. Yes, I understand inflation very well, and a little is expected, though still unwelcome. For a notoriously greedy industry like insurance, however, to triple their rates in the space of 2 years is not inflation; that is 100% greed. Oh, and I canceled my insurance through them last month and was assured by Jaxon that my bank account was no longer associated with the account. Somehow, despite Jaxon's guarantees and reassurance, I have been charged for both January & February. So I emailed him, calling the mistake to his attention, but did he respond? Nope!
Jaxon was very professional and easy to work with. He was able to answer all my questions and lower my rate significantly. It was a great experience all around and I would highly recommend anyone to work with Jaxon for their insurance needs!