If I could give 0 stars, I would. The lady who claims to be the boss of the entire company is very unprofessional. The company has unwritten policies. I asked for proof of her policy claims and she said they aren't written. I asked why not and she said they just aren't. I asked her how that's legal and she said "It just is." So for all we know she just makes up any policy she desires at any time. How do we know she's not making up policies that are partial, biased or more. Do yourself a favor and avoid direct communications all together. Wasatch broadband has better customer service and pricing. FYI, direct communications has a raffle going in right now in there office that if you leave a Google review. This is why people are leaving good reviews. Look at the honest reviews.
Daniel Stocks
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February 10, 2025
Customer for almost 4 years. Then they change their policy on auto-pay to not accept American Express. I had no clue for 3 months that my payments weren’t getting taken out till a text message. They gave me 2 late fees and were only willing to remove one. I talked with the manager and she didn’t care or have sympathy. She also didn’t care if I canceled which is an awful way to do business when they were the ones that stopped my auto pay
Elyse Granger
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May 27, 2025
If I could give them 1 star I would. Internet is always out. They don’t take Amex anymore, didn’t tell us, we were charged late fees that they would not remove. Diane, the accounting manager was very rude, not understanding of the situation at all. She does not have a direct manager and would not let me speak to the owner of the company.
I will be cancelling my services due to the fact of how they treat customers. Horrible business. It’s too bad people rely on internet and need to go with this poor company.
Matthew Mcknight
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May 31, 2025
I’ve used their fiber internet for over two years. I can confidently say it’s been the best Internet service I’ve ever had! In that space of time, there’s only been two times where the internet did not work, and that was only for a few minutes. The download speeds have worked great. As someone who works from home and therefore relies on quality internet service, I have been very satisfied.
I have never had the card auto payment issues to others express. And while I have called customer service a handful of times and they do not seem as professional as other places, all my needs have been worked out.
In addition, I’d rather support a local Internet provider instead of some of the big companies. That being said, I noticed monthly payments went down rather quickly after another internet provider came into the city. Classic case of a competitive market being better for the consumer. All wins in my case.
Bryce Robbins
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May 31, 2025
Ive had DC for ~6 years and have been very happy with the service. Very few outages and most of the outages they’ve had were due to construction companies cutting their lines, which could happen to any company.
Fast reliable speeds.
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3726 E Campus Dr, Eagle Mountain, UT 84005, USA
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If I could give 0 stars, I would. The lady who claims to be the boss of the entire company is very unprofessional. The company has unwritten policies. I asked for proof of her policy claims and she said they aren't written. I asked why not and she said they just aren't. I asked her how that's legal and she said "It just is." So for all we know she just makes up any policy she desires at any time. How do we know she's not making up policies that are partial, biased or more. Do yourself a favor and avoid direct communications all together. Wasatch broadband has better customer service and pricing. FYI, direct communications has a raffle going in right now in there office that if you leave a Google review. This is why people are leaving good reviews. Look at the honest reviews.
Customer for almost 4 years. Then they change their policy on auto-pay to not accept American Express. I had no clue for 3 months that my payments weren’t getting taken out till a text message. They gave me 2 late fees and were only willing to remove one. I talked with the manager and she didn’t care or have sympathy. She also didn’t care if I canceled which is an awful way to do business when they were the ones that stopped my auto pay
If I could give them 1 star I would. Internet is always out. They don’t take Amex anymore, didn’t tell us, we were charged late fees that they would not remove. Diane, the accounting manager was very rude, not understanding of the situation at all. She does not have a direct manager and would not let me speak to the owner of the company. I will be cancelling my services due to the fact of how they treat customers. Horrible business. It’s too bad people rely on internet and need to go with this poor company.
I’ve used their fiber internet for over two years. I can confidently say it’s been the best Internet service I’ve ever had! In that space of time, there’s only been two times where the internet did not work, and that was only for a few minutes. The download speeds have worked great. As someone who works from home and therefore relies on quality internet service, I have been very satisfied. I have never had the card auto payment issues to others express. And while I have called customer service a handful of times and they do not seem as professional as other places, all my needs have been worked out. In addition, I’d rather support a local Internet provider instead of some of the big companies. That being said, I noticed monthly payments went down rather quickly after another internet provider came into the city. Classic case of a competitive market being better for the consumer. All wins in my case.
Ive had DC for ~6 years and have been very happy with the service. Very few outages and most of the outages they’ve had were due to construction companies cutting their lines, which could happen to any company. Fast reliable speeds.