Recent move to Eagle Mountain. Had recommendations from Real Estate agent. Order process was very smooth and installation was completed as scheduled. Not achieving advertised speed - Ookla tests show typically 600-750 down and 700-850 up. When tech was onsite he tested at 900+ down.
Wifi coverage is quite good from basement router location.
Overall happy with product so far. Have not tried streaming TV yet.
Chris Haley
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February 04, 2026
I was a customer for over 5 years. Unfortunately, their infrastructure in my area became unreliable, with multiple outages over a short period of time, which forced me to switch providers.
Even after switching due to service issues, I was told I would still be charged for when they couldn’t offer service. On top of that, I was hit with a late fee for paying just one business day late. After years of loyalty, that felt extremely disappointing and unfair.
What concerns me even more is that, after switching, I learned that the way installations are handled in some townhouse communities may make it difficult for residents to switch providers in the future. While I can’t verify this personally, it raises serious questions about transparency and customer-first practices.
Overall, between the service reliability issues and the way my account was handled, I would not recommend this company.
Tanner Nelson
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December 08, 2025
Wouldn't use this service again if it was free!
I'm appalled with Direct Communication's inability to communicate given the name of the company. I understand that they are a local company, but their customer service is atrocious. We ended up switching to another local fiber service whose customer service has been out-of-this-world amazing (and it's less expensive).
As other reviewers have mentioned, billing issues lay at the heart of this review. We canceled our service with Direct Communications a few months ago after growing tired of the poor customer service and intermittent outages. Unbeknownst to us, there was a final bill after we turned in our router (a router they claim is worth $300 and the customer has to pay for it if it's not returned in its original box!) and ethernet cord. We were not informed of a final bill and were led to believe that the bill at the time of cancellation would be our final bill. Well, the surprise bill eventually had several late fees added to it (they were sending the bills to an unused email address).
When I found out, I called to make it right and they gave me the run-around. First, the agent told me to email them instead, but the email address they provided me was not a valid address, so I had to call in again to get the right email address. The email agent then told me I had to call in instead. So, I called in again and explained the situation. I explained that although the outstanding amount was small, I was currently unable to pay the larger amount. I could, however, pay the original amount. This time, Diane (the manager, who I had emailed before) told us that we had better pay up right then or else it would be sent to collections. She said she could only remove one instance of late fees and that I was lucky they hadn't added more!
In my four years of account history with Direct Communications, I never paid a bill late. The equipment I returned to them was in pristine condition (and in the original packaging)!
On the other hand, despite me keeping up my end of the bargain for four years, Direct Communications' fiber infrastructure continues to have issues that resulted in service outages that often lasted several hours. On more than one occasion, I had to relocate to a local cafe or a coworking location so I could work because the internet was out at home. From my point-of-view; I fulfilled our contract for years and tolerated their lapses. But the only time I lapse, they showed utter inflexibility.
Benjamin
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January 13, 2026
we have been customers for 4 years, always pay our bill, today they told me they are no longer accepting checks and that if we don't sign up for online bill pay we can't have service.... 4 years, never once did we complain, no option to pay for a year in full, no option to pay cash, no solution just sorry you can't use us anymore if you don't pay with card... so so so frustrated bc who the heck wants to shop for internet. NO ONE. Thanks Direct Communication for rewarding our loyalty!
Karim Gomez
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January 17, 2026
Just buy your own modem/router and you won't have an issue. I found their service reliable and efficient for the duration of a year.
I did use my own modem/router and the only times I lost service was when there was scheduled maintenance.
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Recent move to Eagle Mountain. Had recommendations from Real Estate agent. Order process was very smooth and installation was completed as scheduled. Not achieving advertised speed - Ookla tests show typically 600-750 down and 700-850 up. When tech was onsite he tested at 900+ down. Wifi coverage is quite good from basement router location. Overall happy with product so far. Have not tried streaming TV yet.
I was a customer for over 5 years. Unfortunately, their infrastructure in my area became unreliable, with multiple outages over a short period of time, which forced me to switch providers. Even after switching due to service issues, I was told I would still be charged for when they couldn’t offer service. On top of that, I was hit with a late fee for paying just one business day late. After years of loyalty, that felt extremely disappointing and unfair. What concerns me even more is that, after switching, I learned that the way installations are handled in some townhouse communities may make it difficult for residents to switch providers in the future. While I can’t verify this personally, it raises serious questions about transparency and customer-first practices. Overall, between the service reliability issues and the way my account was handled, I would not recommend this company.
Wouldn't use this service again if it was free! I'm appalled with Direct Communication's inability to communicate given the name of the company. I understand that they are a local company, but their customer service is atrocious. We ended up switching to another local fiber service whose customer service has been out-of-this-world amazing (and it's less expensive). As other reviewers have mentioned, billing issues lay at the heart of this review. We canceled our service with Direct Communications a few months ago after growing tired of the poor customer service and intermittent outages. Unbeknownst to us, there was a final bill after we turned in our router (a router they claim is worth $300 and the customer has to pay for it if it's not returned in its original box!) and ethernet cord. We were not informed of a final bill and were led to believe that the bill at the time of cancellation would be our final bill. Well, the surprise bill eventually had several late fees added to it (they were sending the bills to an unused email address). When I found out, I called to make it right and they gave me the run-around. First, the agent told me to email them instead, but the email address they provided me was not a valid address, so I had to call in again to get the right email address. The email agent then told me I had to call in instead. So, I called in again and explained the situation. I explained that although the outstanding amount was small, I was currently unable to pay the larger amount. I could, however, pay the original amount. This time, Diane (the manager, who I had emailed before) told us that we had better pay up right then or else it would be sent to collections. She said she could only remove one instance of late fees and that I was lucky they hadn't added more! In my four years of account history with Direct Communications, I never paid a bill late. The equipment I returned to them was in pristine condition (and in the original packaging)! On the other hand, despite me keeping up my end of the bargain for four years, Direct Communications' fiber infrastructure continues to have issues that resulted in service outages that often lasted several hours. On more than one occasion, I had to relocate to a local cafe or a coworking location so I could work because the internet was out at home. From my point-of-view; I fulfilled our contract for years and tolerated their lapses. But the only time I lapse, they showed utter inflexibility.
we have been customers for 4 years, always pay our bill, today they told me they are no longer accepting checks and that if we don't sign up for online bill pay we can't have service.... 4 years, never once did we complain, no option to pay for a year in full, no option to pay cash, no solution just sorry you can't use us anymore if you don't pay with card... so so so frustrated bc who the heck wants to shop for internet. NO ONE. Thanks Direct Communication for rewarding our loyalty!
Just buy your own modem/router and you won't have an issue. I found their service reliable and efficient for the duration of a year. I did use my own modem/router and the only times I lost service was when there was scheduled maintenance.