Solid company culture. I’m relocating to Utah & didn’t know their story. Jessica and the team in the office were easy to engage. The field guy, Brimm, was excellent too. He was prompt, friendly and quickly got us up and running. Blazing speed. Excellent service. Big fan.
Cedric de Chermont
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September 30, 2025
I had a recent experience where my personal WiFi router decided to die, and I was having persistent issues getting it to reconnect.
Daniel, the technician who picked up my call, stayed on the phone with me for over half an hour while helping me troubleshoot my connection issues with my new router. This was even after it was confirmed to be an issue on my end instead of theirs, but he stayed on the line to help walk me through the setup troubleshooting.
I don’t think you can expect this from “big box” ISPs. They will confirm it’s an issue on your end and then wish you luck.
Between fixed pricing and good customer service, Direct Communications deserves a high rating and my continued business.
Darel Boyer
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October 02, 2025
Converted from Xfinity and it has been a positive experience so far. Installation was seamless, the tech was friendly, knowledgeable, efficient, and worked with me to understand my actual network needs. Billing and tech support have been responsive and resolved my questions quickly.
Rob Winward
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October 29, 2025
I am very dissatisfied with my experience with Direct Communication. While we were customers, the service was not reliable and had frequent outages. In March of 2024 after having multiple outages in a several week period, I called and cancelled our service through the paid up period and informed the representative that I was going down to T-mobile and getting new service that day as I had enough of the outages. Not only did my service not get cancelled and I now researching have learned that they billed me through November and kept charging me until I had switch cards and they weren't able to bill but to add insult to injury, they hired an attorney and filed a suit in court for unpaid services that I had cancelled and replaced. Not once did they call me or attempt to resolve before taking this action.
I would advise people to think twice before selecting them as your carrier. I plan on uploading my t-mobile bill so that you as a prospective customer can make an informed decision yourself.
Devin Dorius
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August 08, 2025
Pro-tip: Filter these reviews by "newest" to get an understanding of how customers are feeling about the company today.
There is a massive disconnect between Direct Communications and their billing service which leads to minimal communication about any auto-pay issues and resulting late fees. We had a credit card expire but continued receiving statements from D-Comms saying "**Do Not Pay** Bill will be paid automatically." Without warning, they tacked on 2 late fees. They were willing to credit back one of them, but not the other. Somehow I also had two accounts with them under the same email address from when they changed their billing system and imported the old ones. I immediately paid the service charges and updated my auto-pay after the first late fee but I'm still not sure if I updated my auto-pay on the wrong account that resulted in another late fee? I can totally forgive the issues with the billing system and can play by their unclear and miscommunicated rules (and not to mention the occasionally spotty service), but charging me inflexible late fees as a result of their billing issues is called usury and is typical of a monopoly.
From what I've heard, the city only allows for one fiber provider in the area. I'm grieving that they chose one with less-than-great service and much worse customer service. Is $20 (per late fee) really worth all the awful reviews the company is receiving for their auto-pay issues?? I was told by the manager that she reports directly to the owner, who I saw occasionally comments here so I thought posting a review could be worthwhile. Please, let's be reasonable together.
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Solid company culture. I’m relocating to Utah & didn’t know their story. Jessica and the team in the office were easy to engage. The field guy, Brimm, was excellent too. He was prompt, friendly and quickly got us up and running. Blazing speed. Excellent service. Big fan.
I had a recent experience where my personal WiFi router decided to die, and I was having persistent issues getting it to reconnect. Daniel, the technician who picked up my call, stayed on the phone with me for over half an hour while helping me troubleshoot my connection issues with my new router. This was even after it was confirmed to be an issue on my end instead of theirs, but he stayed on the line to help walk me through the setup troubleshooting. I don’t think you can expect this from “big box” ISPs. They will confirm it’s an issue on your end and then wish you luck. Between fixed pricing and good customer service, Direct Communications deserves a high rating and my continued business.
Converted from Xfinity and it has been a positive experience so far. Installation was seamless, the tech was friendly, knowledgeable, efficient, and worked with me to understand my actual network needs. Billing and tech support have been responsive and resolved my questions quickly.
I am very dissatisfied with my experience with Direct Communication. While we were customers, the service was not reliable and had frequent outages. In March of 2024 after having multiple outages in a several week period, I called and cancelled our service through the paid up period and informed the representative that I was going down to T-mobile and getting new service that day as I had enough of the outages. Not only did my service not get cancelled and I now researching have learned that they billed me through November and kept charging me until I had switch cards and they weren't able to bill but to add insult to injury, they hired an attorney and filed a suit in court for unpaid services that I had cancelled and replaced. Not once did they call me or attempt to resolve before taking this action. I would advise people to think twice before selecting them as your carrier. I plan on uploading my t-mobile bill so that you as a prospective customer can make an informed decision yourself.
Pro-tip: Filter these reviews by "newest" to get an understanding of how customers are feeling about the company today. There is a massive disconnect between Direct Communications and their billing service which leads to minimal communication about any auto-pay issues and resulting late fees. We had a credit card expire but continued receiving statements from D-Comms saying "**Do Not Pay** Bill will be paid automatically." Without warning, they tacked on 2 late fees. They were willing to credit back one of them, but not the other. Somehow I also had two accounts with them under the same email address from when they changed their billing system and imported the old ones. I immediately paid the service charges and updated my auto-pay after the first late fee but I'm still not sure if I updated my auto-pay on the wrong account that resulted in another late fee? I can totally forgive the issues with the billing system and can play by their unclear and miscommunicated rules (and not to mention the occasionally spotty service), but charging me inflexible late fees as a result of their billing issues is called usury and is typical of a monopoly. From what I've heard, the city only allows for one fiber provider in the area. I'm grieving that they chose one with less-than-great service and much worse customer service. Is $20 (per late fee) really worth all the awful reviews the company is receiving for their auto-pay issues?? I was told by the manager that she reports directly to the owner, who I saw occasionally comments here so I thought posting a review could be worthwhile. Please, let's be reasonable together.