WARNING! Do not do business with this company. They do not have clear communications. If you do not sing up for autopay, you will bet a late charge. I found this out the first month of service. They didn't offer an email or call to set up an account warning of this autopay. Also, the staff in the office are no Christ like at all. They are rude and would rather not hear from their customers. When I moved from the area, I was told to take my router to the office which I did and was told we were free and clear. I then got a surprise bill in email saying we were behind. When I called for an explanation, all they said was you need to pay $24 dollars. I was not given any kind of explanation. Direct Communications Management, you should look into training your staff with Great customer service. I would bet your numbers might be better and you would not lose customers with this small investment! Customers, I would look at other fiber companies in the area.
Carley Snyder
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June 03, 2026
Zero stars.
Worst internet service! The ladies at the office have no respect or communication skills, especially the supervisor Diane. Can’t log phone calls of phone conversations of us canceling but can charge us because they failed to do their job. And somehow can’t track usage on an account to see we have not used it because we moved.
We had nothing but crapping service and horrible experiences with Direct Communications, not worth the cheap service. Not to mention the internet would go down multiple times a week.
S G
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June 04, 2026
I have been a Direct Communications customer in Eagle Mountain for years, and this experience has convinced me that I will never do business with them again.
For a long time, I was charged monthly for a Blast Router that I never received, never installed, and never used. I have always used my own networking equipment because it is far superior to the hardware they provide. There was never any reason for me to have their router, yet I was billed for it anyway.
When I finally caught the error and contacted Direct Communications, I was told the charges would be credited back. That sounded reasonable, and I expected the issue to be resolved. Instead, the promised credits never materialized. After multiple conversations and follow-ups, the company ultimately refused to refund charges for equipment that was never in my possession.
What makes this even more frustrating is the attitude I encountered throughout the process. Rather than taking ownership of an obvious billing mistake, I felt like I was being treated as though I was the problem for questioning it. The customer service experience was dismissive, unhelpful, and at times outright rude.
For years, Direct Communications effectively operated with little meaningful competition in Eagle Mountain. Unfortunately, my experience left me with the impression that they had become accustomed to customers having few alternatives. Billing errors, broken promises, and poor customer service are much easier to tolerate when customers feel trapped.
That is no longer the case.
Now that there are legitimate alternatives available, including Xfinity, I see absolutely no reason to recommend Direct Communications. If a company can charge you for equipment you never had, promise to fix it, fail to follow through, and then refuse to make things right, they do not deserve your business.
My advice: carefully audit every bill you receive from Direct Communications. As for me, I will be taking my business elsewhere.
B B
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June 24, 2026
Fast and easy service. I contacted them about a move, and they got me setup for a specific date and time that worked for me. I unfortunately had to push the date back a week due to closing arrangement's. I called and notified them and they didn't charge me for the change in dates, and were super understanding. From the customer service reps to the service techs, they were all friendly, and made it a smooth process.
Jacob Voyles
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June 08, 2026
The internet itself is a 9/10. I’ve been a customer for 7 years and haven’t really ever had any issues, until a bad experience today. Their customer service is lacking greatly. I was not returned a phone call from a voicemail I left and can prove that I never received a call back to disconnect service. That was insufficient for the customer service team and the answer was “well, nothing we can do. We answer all all our voicemails.” So I paid for the month I won’t be using. You would think $75 dollars is something they would be willing to work with a long time customer on but it’s was clear that’s not the case. Felt very unvalued and uncared for.
Also, I’ve spent years defending direct Communications online when people trash talked them, but that’s going to stop.
For reference, the customer service rep was Tara Householder.
Probably going to start shopping for a new provider…
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3726 E Campus Dr, Eagle Mountain, UT 84005, USA
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WARNING! Do not do business with this company. They do not have clear communications. If you do not sing up for autopay, you will bet a late charge. I found this out the first month of service. They didn't offer an email or call to set up an account warning of this autopay. Also, the staff in the office are no Christ like at all. They are rude and would rather not hear from their customers. When I moved from the area, I was told to take my router to the office which I did and was told we were free and clear. I then got a surprise bill in email saying we were behind. When I called for an explanation, all they said was you need to pay $24 dollars. I was not given any kind of explanation. Direct Communications Management, you should look into training your staff with Great customer service. I would bet your numbers might be better and you would not lose customers with this small investment! Customers, I would look at other fiber companies in the area.
Zero stars. Worst internet service! The ladies at the office have no respect or communication skills, especially the supervisor Diane. Can’t log phone calls of phone conversations of us canceling but can charge us because they failed to do their job. And somehow can’t track usage on an account to see we have not used it because we moved. We had nothing but crapping service and horrible experiences with Direct Communications, not worth the cheap service. Not to mention the internet would go down multiple times a week.
I have been a Direct Communications customer in Eagle Mountain for years, and this experience has convinced me that I will never do business with them again. For a long time, I was charged monthly for a Blast Router that I never received, never installed, and never used. I have always used my own networking equipment because it is far superior to the hardware they provide. There was never any reason for me to have their router, yet I was billed for it anyway. When I finally caught the error and contacted Direct Communications, I was told the charges would be credited back. That sounded reasonable, and I expected the issue to be resolved. Instead, the promised credits never materialized. After multiple conversations and follow-ups, the company ultimately refused to refund charges for equipment that was never in my possession. What makes this even more frustrating is the attitude I encountered throughout the process. Rather than taking ownership of an obvious billing mistake, I felt like I was being treated as though I was the problem for questioning it. The customer service experience was dismissive, unhelpful, and at times outright rude. For years, Direct Communications effectively operated with little meaningful competition in Eagle Mountain. Unfortunately, my experience left me with the impression that they had become accustomed to customers having few alternatives. Billing errors, broken promises, and poor customer service are much easier to tolerate when customers feel trapped. That is no longer the case. Now that there are legitimate alternatives available, including Xfinity, I see absolutely no reason to recommend Direct Communications. If a company can charge you for equipment you never had, promise to fix it, fail to follow through, and then refuse to make things right, they do not deserve your business. My advice: carefully audit every bill you receive from Direct Communications. As for me, I will be taking my business elsewhere.
Fast and easy service. I contacted them about a move, and they got me setup for a specific date and time that worked for me. I unfortunately had to push the date back a week due to closing arrangement's. I called and notified them and they didn't charge me for the change in dates, and were super understanding. From the customer service reps to the service techs, they were all friendly, and made it a smooth process.
The internet itself is a 9/10. I’ve been a customer for 7 years and haven’t really ever had any issues, until a bad experience today. Their customer service is lacking greatly. I was not returned a phone call from a voicemail I left and can prove that I never received a call back to disconnect service. That was insufficient for the customer service team and the answer was “well, nothing we can do. We answer all all our voicemails.” So I paid for the month I won’t be using. You would think $75 dollars is something they would be willing to work with a long time customer on but it’s was clear that’s not the case. Felt very unvalued and uncared for. Also, I’ve spent years defending direct Communications online when people trash talked them, but that’s going to stop. For reference, the customer service rep was Tara Householder. Probably going to start shopping for a new provider…