If you’re looking for an insurance company to make things easier for you, JRI is not the place. 3 separate times I asked them to remove a vehicle or cancel a policy and they say they will. They send you a cancellation signature document and then they don’t actually cancel it. I don’t have time to babysit my insurance broker and so after a few months I realize I’m still being billed and then I have to spend more time sending a bill of sale or declaration from my new insurance. They are great at adding vehicles to your policy and signing you up, but they can’t be bothered to do the bare minimum of what is expected from a broker. I’m with a new broker now and do not have any of the issues that I dealt with through JRI the last couple years.
Steven Spencer
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February 15, 2024
If you would have asked me 2 years ago for a good insurance agency, I would have recommended JRI immediately; but that was two years ago. Two years ago I was paying around $230 per month for insurance on 3 cars/drivers. This month the total was $716, which is over a 300% increase!!!!! We did add one driver, but have had no accidents and only one ticket that I know of.
Yes, I understand inflation very well, and a little is expected, though still unwelcome. For a notoriously greedy industry like insurance, however, to triple their rates in the space of 2 years is not inflation; that is 100% greed.
Oh, and I canceled my insurance through them last month and was assured by Jaxon that my bank account was no longer associated with the account. Somehow, despite Jaxon's guarantees and reassurance, I have been charged for both January & February. So I emailed him, calling the mistake to his attention, but did he respond? Nope!
james bridge
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December 02, 2022
After being with JRI for 10 years I personally had a pretty bad experience when it came to figuring out what to do after a fender bender. Ultimately it wasn't the agencies fault it was the insurance provider themselves. Despite the insurance provider totally dropping the ball and canceling my coverage without communicating that to me or JRI. Randy, one of the owners, stepped in after a long week of trying to figure things out with an agent at JRI, Randy worked with me and really did everything he could to make it better. In the end it all worked out and I'm thankful they were so understanding.
Spencer Livingston
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January 03, 2024
Jaxon was very professional and easy to work with. He was able to answer all my questions and lower my rate significantly. It was a great experience all around and I would highly recommend anyone to work with Jaxon for their insurance needs!
McKell Miner
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May 10, 2019
JRI Insurance is great to work with! We have enjoyed our time with them, we recently moved to Idaho and had to find a different company that was local, and were super sad, because they have always been so good to us! When we were looking for home and auto, they searched for the best prices and coverage that would meet our needs and weren’t pushy. We loved that whenever we had questions or concerns they were there for us. We highly recommend them!
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If you’re looking for an insurance company to make things easier for you, JRI is not the place. 3 separate times I asked them to remove a vehicle or cancel a policy and they say they will. They send you a cancellation signature document and then they don’t actually cancel it. I don’t have time to babysit my insurance broker and so after a few months I realize I’m still being billed and then I have to spend more time sending a bill of sale or declaration from my new insurance. They are great at adding vehicles to your policy and signing you up, but they can’t be bothered to do the bare minimum of what is expected from a broker. I’m with a new broker now and do not have any of the issues that I dealt with through JRI the last couple years.
If you would have asked me 2 years ago for a good insurance agency, I would have recommended JRI immediately; but that was two years ago. Two years ago I was paying around $230 per month for insurance on 3 cars/drivers. This month the total was $716, which is over a 300% increase!!!!! We did add one driver, but have had no accidents and only one ticket that I know of. Yes, I understand inflation very well, and a little is expected, though still unwelcome. For a notoriously greedy industry like insurance, however, to triple their rates in the space of 2 years is not inflation; that is 100% greed. Oh, and I canceled my insurance through them last month and was assured by Jaxon that my bank account was no longer associated with the account. Somehow, despite Jaxon's guarantees and reassurance, I have been charged for both January & February. So I emailed him, calling the mistake to his attention, but did he respond? Nope!
After being with JRI for 10 years I personally had a pretty bad experience when it came to figuring out what to do after a fender bender. Ultimately it wasn't the agencies fault it was the insurance provider themselves. Despite the insurance provider totally dropping the ball and canceling my coverage without communicating that to me or JRI. Randy, one of the owners, stepped in after a long week of trying to figure things out with an agent at JRI, Randy worked with me and really did everything he could to make it better. In the end it all worked out and I'm thankful they were so understanding.
Jaxon was very professional and easy to work with. He was able to answer all my questions and lower my rate significantly. It was a great experience all around and I would highly recommend anyone to work with Jaxon for their insurance needs!
JRI Insurance is great to work with! We have enjoyed our time with them, we recently moved to Idaho and had to find a different company that was local, and were super sad, because they have always been so good to us! When we were looking for home and auto, they searched for the best prices and coverage that would meet our needs and weren’t pushy. We loved that whenever we had questions or concerns they were there for us. We highly recommend them!