Trying to use the Pharmacy at Ridley's Family Market (Eagle Mountain) UT has been the most frustrating and bewildering experience I've ever had with any kind of "customer service" oriented business. The manager Luana has no manners and comes off immediately as being angry that you are disturbing her to do business there. Then if they decide they don't like you, it gets bizarre. The manager makes judgments about your medical condition and publicizes it to other employees. She tried to get "in between" me and my doctor as if she knew what was up. DON"T GO HERE if you can help it. Such ugly and unprofessional service should not be rewarded. I reported it to the store manager Nick Hoover who seemed very concerned and said he would call me back. When I didn't hear back from him, I called and he simply hung up the phone (the guy who runs the store simply hung up. He must set the tone for the store). Seems the Pharmacy manager had a story all outlined for this situation and the store manager seemed to buy into it. Nothing but games and intrigue going on it seems. Very unprofessional. The shame is that a number of the employees in the pharmacy, are friendly and helpful, but I hear they for the most part, hate working for her.
This is a bit of a rant, but this experience kind of culminated today and was so strange and unsettling, I had to say something.
FOLLOW UP: - After writing a "concerned" response, Ridley's never bothered reaching out to me from the executive team. I suspect they just respond to the review for the sake of those reading it without any intention of ever actually making contact. Unfortunately, Ridley's has demonstrated over and over again from my experience that they don't really care about the customer (pretty unbelievable the store manager just hung up on me). Normally, I would champion local businesses, but in this case, I can't do that. Shop somewhere else where they care.
Peggy J (SC senorita)
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May 15, 2025
While commuting through Utah via our RV, we often make a stop at Ridley's Family Markets and adjoining ACE Hardware. Every time I've visited their stores, I'm never disappointed.
The ACE Hardware is amongst the best ACE Hardware stores I've ever visited with an extensive selection and the friendliest staff to assist you with whatever you may need.
Ridley's Family Markets have a fabulous produce department and extensive grocery selection. What makes Ridley's even more wonderful is their kind, and welcoming staff. Whether I've asked for help in the produce department, the deli, the floral department, and the cashiers... all have been welcoming, helpful and friendly. If I lived in Eagle Mountain this would be my market of choice.
SLAMFIST36
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January 04, 2026
Lack of service for propane. They need to have someone on hand everyday not just on week days. You have a monster propane tank outside an yet no one know how it works or to use it, + being out of propane exchanges with a sign out front of the building where the propane is would make it much easier.
Elizabeth Gilman
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July 26, 2025
I had an awesome experience at Ridley’s thanks to Sam T at customer service. I was having a hard time finding a few specific items, and he didn’t just point me in a general direction—he actually took the time (over 30 minutes!) to walk around the store with me and help me track everything down. Super patient, friendly, and professional the whole time. You don’t get that kind of service often these days. Big thanks to Sam for going above and beyond!
Jacob Gwilliam
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January 03, 2026
Nice store in town. Cashiers did seem to be working hard but the lines were still long so they could use some more staff
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4045 Pony Express Parkway, Eagle Mountain, UT 84005, USA
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Trying to use the Pharmacy at Ridley's Family Market (Eagle Mountain) UT has been the most frustrating and bewildering experience I've ever had with any kind of "customer service" oriented business. The manager Luana has no manners and comes off immediately as being angry that you are disturbing her to do business there. Then if they decide they don't like you, it gets bizarre. The manager makes judgments about your medical condition and publicizes it to other employees. She tried to get "in between" me and my doctor as if she knew what was up. DON"T GO HERE if you can help it. Such ugly and unprofessional service should not be rewarded. I reported it to the store manager Nick Hoover who seemed very concerned and said he would call me back. When I didn't hear back from him, I called and he simply hung up the phone (the guy who runs the store simply hung up. He must set the tone for the store). Seems the Pharmacy manager had a story all outlined for this situation and the store manager seemed to buy into it. Nothing but games and intrigue going on it seems. Very unprofessional. The shame is that a number of the employees in the pharmacy, are friendly and helpful, but I hear they for the most part, hate working for her. This is a bit of a rant, but this experience kind of culminated today and was so strange and unsettling, I had to say something. FOLLOW UP: - After writing a "concerned" response, Ridley's never bothered reaching out to me from the executive team. I suspect they just respond to the review for the sake of those reading it without any intention of ever actually making contact. Unfortunately, Ridley's has demonstrated over and over again from my experience that they don't really care about the customer (pretty unbelievable the store manager just hung up on me). Normally, I would champion local businesses, but in this case, I can't do that. Shop somewhere else where they care.
While commuting through Utah via our RV, we often make a stop at Ridley's Family Markets and adjoining ACE Hardware. Every time I've visited their stores, I'm never disappointed. The ACE Hardware is amongst the best ACE Hardware stores I've ever visited with an extensive selection and the friendliest staff to assist you with whatever you may need. Ridley's Family Markets have a fabulous produce department and extensive grocery selection. What makes Ridley's even more wonderful is their kind, and welcoming staff. Whether I've asked for help in the produce department, the deli, the floral department, and the cashiers... all have been welcoming, helpful and friendly. If I lived in Eagle Mountain this would be my market of choice.
Lack of service for propane. They need to have someone on hand everyday not just on week days. You have a monster propane tank outside an yet no one know how it works or to use it, + being out of propane exchanges with a sign out front of the building where the propane is would make it much easier.
I had an awesome experience at Ridley’s thanks to Sam T at customer service. I was having a hard time finding a few specific items, and he didn’t just point me in a general direction—he actually took the time (over 30 minutes!) to walk around the store with me and help me track everything down. Super patient, friendly, and professional the whole time. You don’t get that kind of service often these days. Big thanks to Sam for going above and beyond!
Nice store in town. Cashiers did seem to be working hard but the lines were still long so they could use some more staff